This blog article is late because of my road trip in Hokkaido, Japan.
Having been here for more than a week now, visited 4 major cities in Hokkaido, checked in and out of 4 hotels, and clocked more than 1000 kilometers on the brand-new Honda that I rented at Hokkaido Airport.
I thought it to be appropriate to share my recent travel experience with all my readers and subscribers of my blog. However, I have no intention to turn my trading blog into a travel blog. I believe we can all learn from the message that I am bring across in this article.
A dream comes true
Coming to Hokkaido has been a dream come true for me and my wife. We have always wanted to visit Hokkaido since about 10 years ago. We both love the Lavender plant here. However, at that time, my 2 children were still very young at about 10 and 12 years of age. They still needed our care and attention to their needs.
10 years later now, we stepped into the Hokkaido Airport like Neil Armstrong took his first step on the moon. The feeling was great for both of us. We felt joyful, grateful, and thankful all at the same time. It is hard to describe my feelings until you experience it yourself.
Of course, I am NOT asking you to hold back your travel plans to experience what we felt. On the other hand, I would like to encourage you to travel as much and as often as you possibly can.
Buy, Buy, and Buy
It is natural to buy things when you travel.
Between me and my wife, we have bought many things to make out trip memorable and meaningful.
What I am impressed most is the service attitude of the service staff that we encountered at the 4 different cities of Hokkaido. They were all polite, cheerful, and helpful. Not only to tourists like us but to their locals as well.
On several occasions, I told my wife that we MUST buy something from those shops because we would feel very bad if we didn’t. We just felt obligated to buy from them. They were just too good in serving us and helping us.
Coming back to the hotel, I thought of our service level back in Singapore. I remembered what my mentor Paul J Meyer told me some 25 years ago, “it is all in the attitude.”
Frankly, I think we still have a long way to go as far as our customer service experience is concerned. We still don’t have it in us yet.
No Need to feel Bad
During my recent 2 holidays to Hong Kong and Indonesia, and my current Japan road trip, many of my clients (names are being withheld to protect their privacy but you know who you are) have called or messaged me on WhatsApp to ask me about their trading questions and seeking my advice.
Most were apologetic in their messages and calls because they knew I was holidaying with my wife and didn’t want to disturb me with their questions.
Personally, I am happy to receive text messages from my clients even during my holidays. There is nothing to feel apologetic about at all. In fact, I feel I should be the one feeling apologetic for not being able to answer your questions as soon as I received them. This is due unstable or no internet connection in the outskirt and mountainous terrains of Hokkaido.
To me, I feel their asking me questions concerning their trading situations is a sign of trust they have placed in me and my answers to their questions. This is a good sign to me at all counts.
Clients who know me know that I run Algoinsights like a family business and that we treat one another as brothers and sisters. They know that I am always there to help them with their questions, and to make them become mature traders for the long term.
Why am I doing this?
My simple answer is, “to apply and fulfil what my mentor, Paul J Meyer, taught me 25 years ago – it is all in the attitude.” I trusted and respected him from day 1. Though he has passed on, what he taught remains with me.
I sincerely hope that readers of this article would give himself or herself a check on his/her client attitude. And to make any adjustment if needed and grow from there.
Just like the picture of this article. Their attitude was greater than the heat of the day. They were continuously greeting and asking passerby to patronize their food stall for 6 solid hours without a drop in their enthusiasm. Not an easy task.
I told my wife if I ever opened a restaurant in Japan, I want them to be part of my team. My wife agreed.
Thank you for reading this blog article.
Profitable trading to you.
CEO & Founder, AlgoInsights